ch88 Frequently
Asked Questions

ch88 requires a government-issued photo ID — your Pakistani CNIC (both sides) or a valid passport — along with proof of address dated within the last three months, such as a utility bill or bank statement. In some cases, a selfie holding your ID may be requested. KYC is mandatory before any withdrawal is processed.

On the ch88 Login page, click "Forgot Password" and enter your registered email address. A secure reset link will be sent to your inbox within a few minutes. Click the link, set a new strong password, and log in. If you do not receive the email, check your spam folder or contact ch88 live chat support for immediate assistance.

No. ch88 strictly allows one account per person, per device, and per household. Opening multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any pending bonuses or balances. If you believe a duplicate was created by mistake, contact support immediately.

To permanently close your ch88 account, contact our 24/7 live chat support team and submit a closure request. Before closure, ensure you have withdrawn any remaining PKR balance to your registered JazzCash, EasyPaisa, or bank account. Account closure is irreversible. If the reason is problem gambling, we recommend activating self-exclusion instead — our support team can guide you through the best option.

The minimum deposit at ch88 is PKR 500. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Some promotional offers may require a higher minimum deposit to qualify for a specific bonus — check the individual promotion terms before depositing.

JazzCash withdrawals on ch88 are processed within 1 to 4 hours once your account KYC is verified and no active wagering requirements remain on your balance. Withdrawal requests submitted during peak hours may occasionally take slightly longer. ch88 aims to offer the fastest local withdrawal experience for players across Pakistan.

Yes, EasyPaisa is a fully supported withdrawal method at ch88. Navigate to the Cashier, select Withdraw, choose EasyPaisa, and enter the amount in PKR along with your registered EasyPaisa mobile number. The minimum withdrawal via EasyPaisa is PKR 500. Processing is typically completed within 1 to 4 hours after approval.

ch88 does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges according to their fee schedules. We recommend checking with your bank or mobile wallet provider for any applicable charges on their end.

Yes, ch88 supports bank transfers from HBL, UBL, and Meezan Bank accounts. Select "Bank Transfer" in the ch88 Cashier, choose your bank, and follow the on-screen instructions. Bank transfers typically take 1 to 24 hours to reflect in your ch88 balance, depending on your bank's processing times. Always use the exact reference number provided to avoid delays.

Absolutely. Cricket betting is one of ch88's most popular features among Pakistani players. You can bet on international cricket, domestic tournaments, and Pakistan Super League (PSL) matches with competitive odds in PKR. Markets include match winner, top batsman, total runs, over/under, and live in-play betting. Head to the ch88 Cricket page for the full schedule and available markets.

ch88 operates under international gaming licensing standards and all games — slots, live casino tables, and instant-win titles — are independently audited for RNG fairness and payout accuracy by third-party testing laboratories. RTP (Return to Player) percentages are published for each game. ch88 is committed to transparent, fair play for every player in Pakistan.

Yes. ch88 is fully optimised for mobile browsers on both Android and iOS devices. Simply open ch88.one in your smartphone browser — Chrome, Safari, or any modern mobile browser — and enjoy the full game library, live casino, cricket betting, and account management without needing to download a separate app. The mobile experience is smooth and responsive.

Crash Goal is a fast-paced instant-win game available on ch88 where a multiplier climbs from 1x upward and you must cash out before it crashes. The higher the multiplier when you cash out, the bigger your winnings in PKR. It is a game of timing and nerve — the multiplier can crash at any point, so there is no guaranteed safe exit. Visit the Crash Goal page to learn more and try it out.

Andar Bahar is a traditional South Asian card game where players bet on which side — Andar (inside) or Bahar (outside) — a matching card will appear. It is enormously popular across Pakistan and India for its simplicity and fast rounds. ch88 offers both standard and live dealer versions of Andar Bahar. Head to the Andar Bahar page on ch88 for full game details and how to place your first bet.

A wagering requirement (also called rollover) means you must bet a specified multiple of the bonus amount before the bonus funds convert to withdrawable cash. For example, a PKR 1,000 bonus with a 20x requirement means you need to wager PKR 20,000 in eligible games before withdrawing. ch88 clearly states wagering requirements on every promotion page — read them carefully before opting in.

Yes. ch88 bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If wagering requirements are not completed before the expiry date, the bonus and any winnings derived from it are forfeited. The exact expiry window is listed in the terms of each individual promotion.

ch88 rewards regular players through a tiered loyalty programme. As you accumulate real-money wagers across sports betting, live casino, and slots, you progress through loyalty levels that unlock benefits such as personalised bonuses, faster withdrawal processing, higher deposit limits, and a dedicated VIP account manager. Contact ch88 support to learn more about your current status and the next tier.

It depends on the specific promotion. Some ch88 bonuses are exclusively for sports betting (including cricket and PSL markets), while others apply to casino games, slots, or both. Each promotion clearly specifies the eligible game categories and which products contribute to wagering requirements. Always review the individual promotion terms to confirm where your bonus funds can be used before placing bets.

The minimum age to register and play on ch88 is 21 years old. This applies to all products — sports betting, live casino, slots, and all other games. Age verification via CNIC or passport is mandatory before any real-money activity. Accounts found to be operated by under-21 players are immediately suspended and any balance is returned through the original payment method.

Log in to your ch88 account, go to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set a daily, weekly, or monthly cap in PKR. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 24-hour waiting period to prevent impulsive decisions. ch88 strongly encourages all players to set a limit that matches their comfortable entertainment budget.

In your ch88 account under Responsible Gaming settings, select Self-Exclusion and choose your preferred duration: 6 months, 1 year, 3 years, or permanent. Confirm twice to activate. Once active, your account is fully locked, all marketing stops, and the exclusion cannot be reversed during the chosen period. Alternatively, contact ch88 live chat 24/7 and a support agent will process it immediately on your behalf.

If you feel your gambling is no longer in control, act immediately — do not wait. Use the ch88 self-exclusion or cooling-off tool in your account dashboard, or contact our 24/7 live chat support team for urgent account suspension. You can also reach out to international responsible gaming resources. Remember: ch88 is for entertainment only, and no gaming session should ever cause financial or emotional distress. Visit our Responsible Gaming page for detailed guidance and support resources.